ABOUT ADVANCE APPLIANCES

After much research I chose to go with Advance Appliances for my thermal store because it ticked all the boxes. In truth we had a few small teething problems but Advance actually came to my home and helped to sort things out.  The thermal store is going strong after ten years with no signs of failing in any department. I wouldn't hesitate to recommend them.

Peter F from St Albans

Householder

I have been installing water heaters since 2002 and have used many different manufacturers over the years, usually ones that I have been a service agent for. About 4 years ago I came across Advance Appliances website whist looking to find a thermal store to replace a unit in an existing installation which had failed. The unit I would usually have used had a 2 year cylinder manufacturer’s warranty, which for the price I found was not great for the customer. Advance Appliances offer a 10 year warranty on the cylinder which is a great selling point to the customer along with a competitive price (cheaper than the one offering a 2 year warranty) After speaking to Advance   I decided to purchase one and to see how the installation went. Their ETS160 Electric Thermal Store was easy to install, performed well and was competitively priced. I would highly recommend this unit to replace most existing electric thermal store installations provided the conditions, such as wiring feeds, overflow pipes etc are all appropriate. Since that time I have installed a good number of Advance units and all have been easy to install and have worked efficiently. I have replaced a few electric boiler and hot water combined systems with either Advance ECB210 Electric Combination Boiler or a 9kw Eglow boiler from Advance with a separate ETS 160. Once again if the existing conditions are appropriate installation is quite straightforward. In addition to thermal store installations I am able to carry out electric heating installations. I recently replaced an existing branded electric flow boiler with an Advance PlugnGlow mini electric boiler to heat a conservatory in a nursing home; I was pleasantly surprised how well it did the job as it really is a compact unit. The owner of the nursing home was happy with how well it heated the conservatory. She said it was just as warm as the old boiler (and only took up half the space of the old unit). Because PlugnGlow has an inbuilt timer I only needed a pump and room stat to complete the job. I have seen so many installations where people have replaced a thermal store cylinder with an unvented cylinder which could not have passed a building control inspection due to the discharge pipe not being to G3 requirements. Unvented cylinders can be a cheaper option, but when replacing a thermal store, installers should be replacing it with another thermal store to avoid problems in the future for the customer. Solicitors in the conveyancing markets now sometimes insist that vendors can demonstrate that discharge arrangements comply with G3.

Graeme Stansfield

from Shower Services in Bury

We have been using Advance Appliances for the last couple of years now, primarily for electric (and standard) thermal store cylinder solutions.  The manufacturing and delivery times from our previous supplier started to become way too long, particularly in our busier times of the year.  We also experienced some problems with the products and received very poor customer service.  Making the switch to Advance Appliances has been amazing.  Their customer service and aftersales service and support has been first class.  Unlike our previous supplier, we can deal with them directly rather than having to order through a merchant and we have found the products to be well manufactured as well as provide simple, reliable operation and are good to install.  Their products are a breath of fresh air for us. 
Oliver Osmore, Managing Director and Owner of Maintracts Services Ltd

Maintracts Services Ltd