Returns Policy

Before ordering please ensure the product you are ordering is suitable for your requirements. Orders cancelled prior to delivery may incur an admin cost or restock charge. Goods not required and returned will be subject to a re stocking charge. Check deliveries on receipt and notify us within 48 hours of any damages or shortages.

The Consumer Protection (Distance Selling) Regulations apply to sales to consumers made by sellers in the course of business made at a distance where there is no face to face contact.

If you purchase a product from our website you are entitled to cancel within 7 days working days from receipt of goods and receive a refund within 30 days from the cancellation date.

If you cancel your order we require written confirmation

  1. By fax to 01543 360620
  2. email
  3. By post to Advance Appliances Ltd, Unit 4, Coppice Side Industrial Estate, Walsall, WS8 7EX

The cost of return carriage is the responsibility of the consumer. 

It is your responsibility to make sure that the product is returned in the same condition it arrived, utilising, as far as possible, the original packing material and pallet.