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Please note timed deliveries are not available during December and that our last despatch date is on
the 20th of December because we close on the 21st and reopen on the 2nd of January.

Terms and Conditions

Making Purchases

Firstly browse the online catalogue to find the products you require, once you have found the products you require add them to your shopping basket. You will be asked a few details before the order can be processed.

Advance Appliances reserve the right to not accept your order.

Please measure the space you have available to fit the product you wish to purchase taking into account the requirements for plumbing connections before you place an order.

Payment

We accept Visa, Switch, Delta, Solo & Mastercard. We do not accept American Express. If paying by cheque please allow for cheque to clear ( which is usually 5 days )

Delivery Of Goods

The Company accepts no responsibility for consequential loss suffered by the Purchaser for delayed or non-delivery of goods.

Please wait for the delivery of goods ordered. Do not book plumbers until your goods have arrived and have been checked. We are not liable for any workmans costs or compensation or loss of hours. Please ensure you check the delivery and report any shortages or damages within 48 hours. We will not accept any liability for any shortages or damages that are not reported within this period.

Please note we use a pallet company to deliver hot water cylinders and they will deliver to the address only – or to a garage or car port on the level.  They will not deliver to an apartment or inside a property.  It is your responsibility to arrange the means to do this yourself.  Most cylinders are a two man lift.  Goods have to be signed for on delivery.

Delivery Schedule

Items in stock are dispatched on a next day service, but in the event that they cannot be delivered next day we advise to allow for 2-3 days for delivery. For non- stock items delivery times vary, depending on the product. If an item is not in stock, we will contact you and advise an anticipated delivery date. You have the option to cancel your order if you would rather not wait.

Shipping / Handling

All orders in mainland UK include delivery. If you live outside of the mainland UK you will incur a carriage charge.

Reaching Us

You can contact us by e mail: sales@advanceappliances.co.uk
Tel: 01543 377723
Fax: 01543 360620

Advance Appliances Limited
Unit 4, Coppice Side Industrial Estate
Brownhills
Walsall
West Midlands
WS8 7EX

Privacy Policy

All information is collected in accordance with the data protection legislation.

Distance Selling

The Consumer Protection (Distance Selling) Regulations apply to sales to consumers made by sellers in the course of business made at a distance where there is no face to face contact.

If you purchase a product from our website you are entitled to cancel within 7 days working days from receipt of goods and receive a refund within 30 days from the cancellation date.

If you cancel your order we require written confirmation

  1. By fax to 01543 360620
  2. email sales@advanceappliances.co.uk
  3. By post to Advance Appliances Ltd, Unit 4, Coppice Side Industrial Estate, Walsall, WS8 7EX

The cost of return carriage is the responsibility of the consumer.  We will arrange collection.

It is your responsibility to make sure that the product is available for collection in the same condition it arrived, utilising, as far as possible, the original packing material and pallet.

Guarantee

UNVENTED CYLINDERS AND STAINLESS STEEL BUFFERS – 25 YEARS

THERMAL STORE – 10 YEARS

MILD STEEL BUFFER – 2 YEARS

ALL COMPONENTS – 2 YEARS

EXEMPTIONS:

  1. Where modifications or other work is undertaken on a product that is not authorised by Advance Appliances
  2. Where the installation is not fed from the public mains with potable water in accordance with the general UK water standards, or where primary water is part of the system and it is not inhibited to the correct dose.  Private water supplies are not guaranteed on standard products - call us to talk about Super Duplex cylinders which carry a five year warranty subject to terms and conditions.
  3. Scale/Hard Water: in areas where hardness exceeds 200ppm (installers will be expected to treat the water appropriately)
  4. Faulty installation
  5. Chlorine/chloride levels in excess of 200ppm
  6. An aggregate of scale and chloride of more than 300ppm

WARRANTY PERIOD:

The warranty period commences on the date of commissioning.  In the event of a claim commissioning documentation may be required.

Warranty is subject to a maintenance schedule being in place for mains pressure hot water systems where a check of expansion vessel pressure, incoming control valve pressure and functionality of pressure relief and pressure and temperature relief valves and discharge is carried out on an annual basis.

Thermal stores must have inhibitor levels checked annually.

RETURNS PROCEDURE:

Advance Appliances must be notified of alleged faulty units and they will be collected at an agreed time. 

EXEMPTION:

  1. Minor faults which can easily be rectified on site (such as an immersion heater not sealing correctly) once remedial action has been agreed between all parties.

REPORTING:

Advance Appliances will test returned units and report on findings.  All units or components found to be faulty will be credited in full or replaced on a like for like basis as agreed.

GENERAL:

Advance Appliances is committed to working with all partners to reach a mutually satisfactory conclusion to all issues regarding products and service and will do everything reasonable to achieve this end.

 

For details of product guarantees please see our main website: www.advanceappliances.co.uk.