WE ARE SHIPPING AS NORMAL
Firstly browse the online catalogue to find the products you require, once you have found the products you require add them to your shopping basket. You will be asked a few details before the order can be processed.
Advance Appliances reserve the right to not accept your order.
Please measure the space you have available to fit the product you wish to purchase taking into account the requirements for plumbing connections before you place an order.
We accept Visa, Switch, Delta, Solo & Mastercard. We do not accept American Express.
The Company accepts no responsibility for consequential loss suffered by the Purchaser for delayed or non-delivery of goods.
Please wait for the delivery of goods ordered. Do not book plumbers until your goods have arrived and have been checked. We are not liable for any workmans costs or compensation or loss of hours. Please ensure you check the delivery and report any shortages or damages within 48 hours. We will not accept any liability for any shortages or damages that are not reported within this period.
Please note we use a pallet company to deliver hot water cylinders and they will deliver to the address only – or to a garage or car port on the level. They will not deliver to an apartment or inside a property. It is your responsibility to arrange the means to do this yourself. Most cylinders are a two man lift. Goods have to be signed for on delivery.
Items in stock are dispatched on a next day service, but in the event that they cannot be delivered next day we advise to allow for 2-3 days for delivery. For non- stock items delivery times vary, depending on the product. If an item is not in stock, we will contact you and advise an anticipated delivery date. You have the option to cancel your order if you would rather not wait.
All orders in mainland UK include delivery. If you live outside of the mainland UK you will incur a carriage charge.
You can contact us by e mail: firstname.lastname@example.org
Tel: 01543 377723
Fax: 01543 360620
Advance Appliances Limited
Unit 4, Coppice Side Industrial Estate
All information is collected in accordance with the data protection legislation.
The Consumer Protection (Distance Selling) Regulations apply to sales to consumers made by sellers in the course of business made at a distance where there is no face to face contact.
If you purchase a product from our website you are entitled to cancel within 7 days working days from receipt of goods and receive a refund within 30 days from the cancellation date.
If you cancel your order we require written confirmation
The cost of return carriage is the responsibility of the consumer. We will arrange collection and charge the cost back.
It is your responsibility to make sure that the product is available for collection in the same condition it arrived, utilising, as far as possible, the original packing material and pallet. If in doubt take a photograph before shipping.
UNVENTED CYLINDERS AND STAINLESS STEEL BUFFERS – 25 YEARS
THERMAL STORE – 10 YEARS
MILD STEEL BUFFER – 2 YEARS
ALL COMPONENTS INCLUDING PLUG N GLOW AND EGLOW ELECTRIC BOILERS – 2 YEARS
WILLIS HEATERS - 1 YEAR
The warranty period commences on the date of commissioning. In the event of a claim commissioning documentation may be required.
Warranty is subject to a maintenance schedule being in place for mains pressure hot water systems where a check of expansion vessel pressure, incoming control valve pressure and functionality of pressure relief and pressure and temperature relief valves and discharge is carried out on an annual basis. Warranties are not transferable.
Thermal stores must have inhibitor levels checked annually.
Advance Appliances must be notified of alleged faulty units and they will be collected at an agreed time.
Advance Appliances will test returned units and report on findings. All units or components found to be faulty will be credited in full or replaced on a like for like basis as agreed. The warranty is limited to the replacement of any faulty parts or appropriate recompense to the value of the parts.
Advance Appliances is committed to working with all partners to reach a mutually satisfactory conclusion to all issues regarding products and service and will do everything reasonable to achieve this end.
For details of product guarantees please see our main website: www.advanceappliances.co.uk.